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Monitrax
Version v1.0-2026-05-24·Effective from 2026-05-24

Terms of Service

Effective from: 24 May 2026

These Terms of Service apply to your access to and use of Monitrax, a software service operated by ReNew Holding Company Pty Ltd ACN 675 267 311 in Australia.

In these Terms:

  • Monitrax, we, us and our mean ReNew Holding Company Pty Ltd;
  • you and your mean the person who creates an account, accesses, or uses Monitrax;
  • Service means the Monitrax software platform, website, applications, tools, dashboards, calculators, reports, modelling features, data connections, AI-assisted features, and related services we provide.

By creating an account, accessing, or using Monitrax, you agree to these Terms. If you do not agree, you must not use Monitrax.

These Terms should be read together with our:

  • Privacy Policy;
  • AFSL, Credit and Tax Boundary Disclosure;
  • CDR Policy or CDR collection and consent notices, where applicable;
  • any subscription, trial, pricing, or plan terms shown to you at sign-up or purchase.

1. What Monitrax is

Monitrax is a software tool that helps users organise, visualise, track, and model information about their personal financial position.

This may include information about:

  • properties;
  • loans;
  • bank accounts;
  • spending;
  • income;
  • investments;
  • superannuation;
  • tax-related information;
  • entities and structures, including companies, trusts, partnerships, SMSFs, and individuals;
  • financial goals and user-created assumptions.

Monitrax may provide dashboards, calculations, projections, reports, summaries, scenario modelling, benchmarks, and AI-assisted factual explanations based on information you enter, connect, or authorise us to access.

Monitrax is intended to help you see information more clearly. It is not intended to tell you what you should do.

2. Monitrax is software, not a licensed adviser

Monitrax is a software platform. It is not a financial adviser, credit provider, mortgage broker, tax agent, accountant, lawyer, property adviser, or superannuation adviser.

ReNew Holding Company Pty Ltd does not currently hold:

  • an Australian Financial Services Licence;
  • an Australian Credit Licence;
  • registration as a tax agent or BAS agent with the Tax Practitioners Board.

Unless we expressly tell you otherwise in writing, Monitrax does not provide:

  • personal financial product advice;
  • general financial product advice;
  • credit assistance;
  • mortgage broking services;
  • tax agent services;
  • legal advice;
  • accounting advice;
  • property investment advice;
  • recommendations about superannuation, investments, loans, insurance, property, tax structures, or financial products.

Any information, calculation, projection, comparison, report, AI output, or scenario shown in Monitrax is provided as software-generated information only.

Monitrax does not assess whether any action, product, loan, investment, superannuation option, tax position, legal structure, or strategy is suitable for you.

You should obtain advice from an appropriately licensed or registered professional before making financial, credit, tax, legal, investment, superannuation, property, or business decisions.

3. No personal advice or recommendation

Monitrax may use information you provide or connect to generate personalised-looking outputs, such as dashboards, projections, summaries, or scenarios.

That does not mean Monitrax is giving you personal advice.

Monitrax does not take into account your personal objectives, financial situation, or needs for the purpose of recommending what you should do.

Monitrax does not recommend, endorse, rank, or suggest that you should:

  • buy, sell, hold, or switch any financial product;
  • acquire, dispose of, or change an investment;
  • contribute to, withdraw from, roll over, or change superannuation;
  • apply for, refinance, increase, reduce, consolidate, or switch a loan;
  • choose a lender, broker, insurer, adviser, accountant, tax agent, lawyer, or other professional;
  • buy, sell, renovate, develop, or finance a property;
  • create, restructure, or wind up a company, trust, SMSF, partnership, or other entity;
  • take a particular tax position;
  • rely on a particular strategy.

Any scenario modelling in Monitrax is based on assumptions selected or accepted by you. Scenario outputs show mathematical consequences of those assumptions. They are not recommendations.

4. AI-assisted features

Monitrax may include AI-assisted features that help explain factual concepts, summarise information, classify data, answer user-directed questions, or model scenarios.

AI-assisted features are restricted to factual information, software assistance, and user-directed modelling.

AI outputs may be incomplete, inaccurate, outdated, or unsuitable for your circumstances. You must not rely on AI outputs as professional advice.

An AI output is not a recommendation, opinion, instruction, or advice that you should take or avoid any action.

If an AI output appears to recommend a specific financial product, credit product, tax position, superannuation action, investment action, property transaction, professional provider, or legal structure, that output is unintended, unauthorised, and should not be relied on.

You should independently verify AI outputs and obtain advice from an appropriately licensed or registered professional before making decisions.

5. Your account

To use Monitrax, you must create an account.

You agree to:

  • provide accurate and complete information when you sign up;
  • keep your account details up to date;
  • keep your login credentials secure;
  • not share your login credentials with anyone else;
  • use multi-factor authentication where we make it available;
  • notify us promptly if you suspect unauthorised access to your account.

You must be at least 18 years old to use Monitrax.

You are responsible for all activity that occurs through your account, except to the extent caused by our breach of these Terms, negligence, or failure to comply with applicable law.

We may require you to verify your identity, email address, payment details, or other account information before allowing access to certain features.

6. Accuracy of your information

You are responsible for the information you enter, upload, connect, approve, or authorise in Monitrax.

Monitrax calculations, projections, reports, dashboards, scenarios, and AI outputs depend on:

  • the accuracy of the data you provide;
  • the completeness of the data you provide;
  • the assumptions selected by you;
  • the availability and accuracy of third-party data sources;
  • the rules and logic used by Monitrax at the relevant time.

Monitrax may produce incorrect or incomplete outputs if your data is incorrect, incomplete, duplicated, outdated, misclassified, or misunderstood.

You should check all outputs before relying on them.

7. Acceptable use

You must use Monitrax only for lawful purposes.

You must not:

  • access or attempt to access another user's account, data, or systems;
  • interfere with the security, integrity, performance, or availability of Monitrax;
  • attempt to bypass authentication, authorisation, usage limits, security controls, or access restrictions;
  • upload malware, malicious code, corrupted files, or harmful content;
  • use Monitrax to send spam, phishing material, scams, or unlawful communications;
  • scrape, harvest, copy, or extract data from Monitrax except through features we provide;
  • reverse engineer, decompile, disassemble, or attempt to derive source code, models, algorithms, system prompts, or non-public logic from Monitrax;
  • use automated bots, crawlers, scrapers, AI agents, or similar systems to access Monitrax without our written permission;
  • resell, sublicense, commercially exploit, or provide access to Monitrax to third parties without our written agreement;
  • misrepresent your identity, authority, affiliation, or relationship with Monitrax;
  • use Monitrax to provide financial, credit, tax, legal, accounting, investment, superannuation, or property advice to another person unless you are appropriately licensed or authorised to do so;
  • use Monitrax in a way that breaches any law, regulation, third-party right, or professional obligation.

We may suspend or terminate your access if we reasonably believe you have breached this section.

8. Open Banking and Consumer Data Right

Monitrax may offer Open Banking features using the Consumer Data Right regime.

Open Banking under the Consumer Data Right is active in Australia. However, Monitrax's Open Banking feature will only operate when we enable it for users.

If you choose to connect a bank or other data holder through an Open Banking feature, the connection will be handled through our accredited data partner or another legally permitted Consumer Data Right arrangement.

You will be asked to provide a separate Consumer Data Right consent at the bank-connection step. That consent is separate from these Terms.

The Consumer Data Right consent process will explain, where applicable:

  • the data types requested;
  • the purpose of collection;
  • the duration of consent;
  • who collects and handles the data;
  • how the data will be used;
  • how you can manage or withdraw consent;
  • what happens when consent expires or is withdrawn;
  • how deletion or de-identification works.

We will handle Consumer Data Right data in accordance with applicable Consumer Data Right laws, rules, privacy safeguards, our Privacy Policy, any CDR-specific policy or notice, and our agreements with relevant accredited data recipients or service providers.

You do not have to connect Open Banking data to use Monitrax unless a particular feature requires it.

9. Third-party services and integrations

Monitrax may use or integrate with third-party providers, including providers for:

  • payments;
  • authentication;
  • cloud hosting;
  • database hosting;
  • email delivery;
  • analytics;
  • AI processing;
  • Open Banking and data connections;
  • error monitoring;
  • customer support;
  • security monitoring.

Third-party services may have their own terms, privacy policies, security practices, and availability limitations.

We are not responsible for third-party services except to the extent required by law or where their acts or omissions are within our legal responsibility.

You authorise us to use third-party providers as reasonably necessary to provide, secure, maintain, improve, and support Monitrax.

More information about how we handle personal information and third-party processors is set out in our Privacy Policy.

10. Subscriptions, billing, and trials

Some Monitrax features may be free. Other features may require a paid subscription, paid plan, paid add-on, or usage-based fee.

Pricing, billing periods, inclusions, exclusions, trial terms, renewal terms, and cancellation options will be shown to you before purchase.

Unless stated otherwise at purchase:

  • subscriptions renew automatically at the end of each billing period;
  • you authorise us and our payment provider to charge the applicable fees;
  • you must cancel before the renewal date to avoid the next charge;
  • cancellation takes effect at the end of the current billing period.

Billing is processed by a third-party payment provider, currently Stripe or another provider we identify at checkout. We do not store your full payment card number.

You are responsible for keeping payment details up to date.

If payment fails, we may suspend or restrict access to paid features after giving reasonable notice, unless urgent action is required.

Refunds are provided where required by the Australian Consumer Law or another applicable law. Otherwise, refunds are at our discretion unless the relevant plan terms state otherwise.

11. Beta, trial, and early-access features

Some Monitrax features may be released as beta, trial, experimental, pilot, preview, or early-access features.

Those features may be incomplete, inaccurate, unstable, unavailable, or changed at any time.

You should not rely on beta, trial, experimental, pilot, preview, or early-access features as the sole basis for any financial, credit, tax, investment, superannuation, property, legal, business, or personal decision.

We may add, modify, limit, suspend, or remove those features without notice, subject to your rights under the Australian Consumer Law.

12. Intellectual property

Monitrax, including its software, platform, interfaces, designs, dashboards, reports, documentation, workflows, templates, databases, models, algorithms, branding, trademarks, logos, and content, is owned by ReNew Holding Company Pty Ltd or its licensors.

Subject to these Terms, we grant you a limited, revocable, non-exclusive, non-transferable, non-sublicensable right to access and use Monitrax for your personal or internal business purposes.

You must not copy, modify, adapt, reproduce, distribute, publish, sell, license, or create derivative works from Monitrax except as permitted by law or with our written permission.

All rights not expressly granted to you are reserved by us and our licensors.

13. Your data

As between you and us, you retain ownership of the data you enter, upload, connect, or authorise us to access through Monitrax.

You grant us a licence to host, process, transmit, analyse, display, back up, secure, and use your data as reasonably necessary to:

  • provide Monitrax;
  • generate dashboards, calculations, reports, projections, summaries, AI outputs, and scenarios;
  • maintain and improve the Service;
  • provide support;
  • comply with law;
  • enforce these Terms;
  • protect Monitrax, users, and third parties.

We do not claim ownership of your personal financial data.

We do not sell your personal information or Consumer Data Right data.

Our handling of personal information is governed by our Privacy Policy.

14. Data export and deletion

You may export information you have entered into Monitrax using the export tools we make available.

You may request deletion of your account through your account settings or by contacting us.

When you request account deletion, we start a 30-day cancellable deletion period. During that period, you may export your data or cancel the deletion request.

After the 30-day period, we will delete or de-identify personal information and Consumer Data Right data in accordance with our Privacy Policy, our CDR data lifecycle process where applicable, and any legal retention obligations.

Some information may be retained where reasonably required for:

  • legal compliance;
  • accounting and tax records;
  • dispute resolution;
  • fraud prevention;
  • security;
  • backup integrity;
  • enforcing these Terms.

Where information is retained, we will limit access and use to the purpose for which it is retained.

15. Availability, maintenance, and changes

We aim to keep Monitrax available, secure, and reliable, but we do not guarantee uninterrupted or error-free access.

Monitrax may be unavailable due to:

  • scheduled maintenance;
  • emergency maintenance;
  • technical issues;
  • cyber incidents;
  • third-party provider outages;
  • telecommunications failures;
  • force majeure events;
  • legal or regulatory requirements;
  • events outside our reasonable control.

We may update, change, suspend, or remove features for security, legal, operational, technical, compliance, or product-improvement reasons.

We will not materially reduce the core functionality of a paid subscription during a billing period without reasonable notice unless urgent action is required for security, legal compliance, system integrity, or to prevent harm.

If we materially reduce the core functionality of a paid subscription and the change adversely affects you, you may cancel and request a pro-rata refund for the unused portion of the current paid billing period, subject to your rights under the Australian Consumer Law.

16. Australian Consumer Law

Our goods and services may come with guarantees, rights, and remedies that cannot be excluded under the Australian Consumer Law.

Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, remedy, or liability that cannot lawfully be excluded, restricted, or modified.

If Monitrax fails to meet a consumer guarantee and the failure is major, you may be entitled to remedies under the Australian Consumer Law.

If Monitrax fails to meet a consumer guarantee and the failure is not major, we may be entitled to remedy the failure within a reasonable time.

This section applies despite anything else in these Terms.

17. Disclaimers

Subject to your rights under the Australian Consumer Law and any other rights that cannot be excluded by law, Monitrax is provided as a software tool.

We do not guarantee that:

  • Monitrax will be uninterrupted, error-free, or available at all times;
  • data will always sync correctly or instantly;
  • calculations, projections, classifications, reports, dashboards, benchmarks, scores, scenarios, or AI outputs will be complete, accurate, current, or suitable for your circumstances;
  • Monitrax will identify every issue, risk, error, opportunity, liability, deduction, entitlement, legal obligation, tax consequence, or compliance requirement;
  • Monitrax will meet your specific requirements or expectations;
  • third-party data, integrations, services, or providers will be accurate, available, secure, or suitable.

You are responsible for independently checking outputs before relying on them.

Decisions you make are your decisions.

18. Liability

This section applies subject to section 16 and any rights or remedies that cannot lawfully be excluded, restricted, or modified.

To the extent permitted by law, we are only liable for direct losses that were reasonably foreseeable and caused by our breach of these Terms, negligence, or failure to comply with applicable law.

We are not liable for indirect, consequential, special, incidental, punitive, or exemplary loss, including loss of profit, loss of revenue, loss of opportunity, loss of goodwill, loss of anticipated savings, or loss arising from business interruption, except to the extent such liability cannot lawfully be excluded.

To the extent permitted by law, our total aggregate liability to you for all claims connected with Monitrax is limited to the greater of:

  • the amount you paid us for Monitrax in the 12 months before the event giving rise to the claim; or
  • AUD $100.

Where our liability cannot be excluded but can be limited, our liability is limited, at our option, to:

  • supplying the services again;
  • paying the cost of having the services supplied again;
  • refunding the fees paid for the affected service.

Nothing in these Terms limits liability for:

  • fraud;
  • wilful misconduct;
  • gross negligence;
  • liability that cannot be limited under the Australian Consumer Law;
  • privacy law liability that cannot be limited;
  • Consumer Data Right liability that cannot be limited;
  • any other liability that cannot lawfully be limited.

19. Professional marketplace and third-party professionals

Monitrax may in the future allow users to connect with third-party professionals, such as accountants, tax agents, financial advisers, mortgage brokers, lawyers, buyer's agents, or other service providers.

Unless we expressly state otherwise:

  • those professionals are independent third parties;
  • we do not endorse, recommend, or guarantee them;
  • we do not supervise or control their advice or services;
  • we are not responsible for their acts, omissions, advice, fees, or conduct;
  • you are responsible for deciding whether to engage them.

If Monitrax receives referral fees, marketplace fees, commissions, sponsorship payments, or other benefits from third-party professionals, we will disclose this clearly before you use the relevant feature.

A listing, search result, badge, profile, ranking, or placement in Monitrax must not be treated as a recommendation that a professional is suitable for you.

20. Suspension and termination

You may stop using Monitrax at any time.

You may cancel your subscription or request account deletion through your account settings or by contacting us.

We may suspend, restrict, or terminate your access if we reasonably believe:

  • you have breached these Terms;
  • you have failed to pay fees when due;
  • your use creates a security, legal, operational, reputational, or financial risk;
  • your account has been compromised;
  • you are using Monitrax unlawfully or improperly;
  • suspension or termination is required by law, regulator request, court order, or third-party provider requirement;
  • suspension or termination is necessary to protect Monitrax, users, third parties, or the public.

Where reasonable and lawful, we will give you notice and an opportunity to fix the issue before suspension or termination.

We may act immediately without notice if we reasonably consider urgent action is required.

Unless legally prohibited or technically unsafe, we will give you a reasonable opportunity to export your data after termination.

21. Changes to these Terms

We may update these Terms from time to time.

If we make a material change, we will take reasonable steps to notify you, such as by email, in-app notice, website notice, or requiring acceptance on next login.

The updated Terms will apply from the effective date stated in the updated version.

If you do not agree to a material change, you may stop using Monitrax and cancel your account before the change takes effect.

Your continued use of Monitrax after the effective date means you accept the updated Terms.

Changes that are administrative, corrective, or required by law may take effect immediately.

22. Complaints and disputes

If you have a complaint, please contact us first.

Email: admin@monitrax.com.au

We aim to acknowledge complaints within 5 business days and respond within a reasonable time.

Depending on the nature of your complaint, you may also have rights to complain to:

  • the Office of the Australian Information Commissioner;
  • the Australian Competition and Consumer Commission;
  • the Australian Securities and Investments Commission;
  • the Australian Communications and Media Authority;
  • the Australian Financial Complaints Authority, but only where the complaint concerns a financial firm or service within AFCA's jurisdiction;
  • another regulator, tribunal, court, or external dispute resolution body.

For privacy and Consumer Data Right complaints, please refer to our Privacy Policy and any applicable CDR complaints process.

23. Governing law

These Terms are governed by the laws of New South Wales, Australia.

You and we submit to the non-exclusive jurisdiction of the courts of New South Wales and the courts that hear appeals from them.

24. General

If any part of these Terms is invalid, unlawful, or unenforceable, that part is to be read down or severed to the extent necessary, and the remaining parts continue to apply.

Our failure to enforce a right under these Terms does not mean we waive that right.

You must not assign or transfer your rights or obligations under these Terms without our written consent.

We may assign, transfer, or novate our rights or obligations as part of a merger, acquisition, restructure, sale of assets, or transfer of business, provided this does not materially reduce your rights under these Terms.

These Terms, together with any documents incorporated by reference, form the agreement between you and us regarding your use of Monitrax.

25. Contact

ReNew Holding Company Pty Ltd ACN: 675 267 311 Email: admin@monitrax.com.au Postal address: 10 Fairview St, Guildford NSW 2161, Australia

Version: v1.0-2026-05-24 Effective from: 24 May 2026